Refund policy

At Omoss, we take pride in crafting high quality drinks that our customers love. However, if something isn’t right with your order, we’re here to help.

1. Eligibility for Refunds

We offer refunds or replacements under the following circumstances:

You received the wrong item.
Your product arrived damaged or defective.
The item was not delivered (based on verified tracking information).

Due to the perishable nature of our products, we do not accept returns on drinks once they have been opened or consumed, unless there is a quality issue.

2. Time Frame

Refund or replacement requests must be submitted within 7 days of receiving your order. Requests submitted after this period may not be eligible.

3. How to Request a Refund

To request a refund or replacement, please email us at info@omoss.co.uk with the following details:

Your order number
A description of the issue
Photo evidence (if applicable)

We aim to respond within 2 business days and resolve issues promptly.

4. Refund Method

Approved refunds will be issued to your original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

5. Shipping Costs

If the refund is due to our error (e.g., wrong item or defective product), we will cover any associated shipping costs. Otherwise, shipping charges are non-refundable.

6. Special Cases

For bulk or wholesale orders, custom solutions may apply. Please contact us directly to discuss your situation.